FAQ

Jewelry made from mineral stones and semi-precious stones are natural products that require more delicate care. To help them retain their beauty for as long as possible, we recommend:

• Do not wear them when in contact with water – bathing, showering, swimming can weaken the components and damage the appearance of some stones, or they may oxidize.
  
• Protect them from chemicals – perfumes, hairsprays, shower gels, creams, or cleaning agents can cause changes in the color, surface structure, or shine of the stones and metal parts .
  
• Do not expose them to direct sunlight for extended periods – some stones may fade or lose color intensity over time.
  
• Store them separately , preferably in a resealable bag or jewelry box, to prevent scratching and mechanical damage.
• Protect from impacts and falls – when hitting a hard surface, minerals can chip, crack, or break completely .
  
  

Measurement procedure

1. Wrap a standard tape measure or any string around your wrist. Try to wrap it as tightly as possible.
2. If you have chosen to measure with a tape measure, then the number where the tape measure intersects represents the circumference of your wrist and is approximately the same as the circumference of the bracelet. If you are measuring your wrist circumference with a string, hold it where the string intersects and place it against a classic ruler to find the exact circumference.

This way you can find out the actual size of the bracelet, which will definitely fit your hand perfectly. Make sure to choose the right size of the bracelet. You definitely don't want the bracelet to be too tight or fall off your hand.

If anything in the instructions is unclear to you, or you need help with something, do not hesitate to contact us. We will be happy to help you.

We use surgical steel or stainless steel components in our earrings. These materials are hypoallergenic, suitable for most people with sensitive skin, and are also very resistant to corrosion and discoloration.

The necklaces contain stainless steel components, which are strong, colorfast, and easy to maintain. Stainless steel is also suitable for everyday wear.

Yes, if you believe in the energetic effects of minerals, you can cleanse jewelry in various ways. However, each stone has its own specific characteristics, and not all tolerate the same cleaning techniques. Some are sensitive to water, others to sun or heat.

Here is an overview of some common minerals and recommended cleaning methods.

1. Choosing the shipping method when ordering

In the shopping cart, after entering your details, you can choose the delivery method:

• Packeta - delivery to a pick-up point or Z-BOX
  
• Slovak Post – Parcel Box or delivery to an address
  

2. Choosing a pick-up location – after paying for the order

If you choose Packeta or Slovak Post – BalíkoBOX , the selection of a specific pick-up point will take place only after the payment is completed .

👉 After payment, you will be automatically redirected to a map where you can choose a pick-up location.

🔔 If you don't manage to complete the seat selection , we will send you an email or SMS with the option to select a seat later.

3. Delivery to an address – without selecting a pick-up point

If you choose delivery to an address (e.g., Slovak Post – to an address) , the jewelry will be automatically sent to the address you provided during the order . In this case, you do not need to select a pick-up point.

📦 If you have any questions or concerns, please don't hesitate to contact us – we're here for you.

The delivery time depends on the time of ordering and the chosen delivery method.

• We usually ship orders within two business days .

Delivery options:

📦 Slovak Post

- Delivery usually within 1-2 business days from the date of dispatch.

- option to deliver to a ParcelBox

📦 Packeta

- Delivery usually within 1-2 business days from the date of dispatch.

- option to deliver to a collection point or to a Z-BOX

🗓️ Notice:

Delivery times may be extended during weekends, holidays, and public holidays – this depends on the capacity and operation of individual carriers, which unfortunately we have no direct influence over. Thank you for your understanding.

📝 After the package is shipped, you will receive an email or SMS with the tracking number.

In our e-shop, you can choose from several convenient payment methods:

1. Online card payment
   - Fast and secure payment by debit or credit card (Visa, Mastercard)
   
2. PayPal
   - Payment via your PayPal account, without entering card details
   
3. Apple Pay
   - for users of Apple devices (iPhone, iPad, Mac)
   
4. Google Pay
   - for users of Android devices
   
5. Cash on delivery
   – you pay directly to the courier or when picking up at a ParcelBOX / Z-BOX
   
   (The cash on delivery surcharge may vary depending on the carrier, indicated when selecting the shipping method)
   

🛡️ All payments are processed through secure payment gateways and your data is protected.